Privacy Policy

Introduction

Planweave AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials and profile information
• Professional information (company name, job title)
• Payment and billing information
• Communications with us (support requests, feedback)

Usage Information

We automatically collect information about how you use our Service, including:

• Device information (IP address, browser type, operating system)
• Usage patterns and preferences
• Log data and analytics
• Cookies and similar tracking technologies

File and Document Information

When you upload files or documents to our Service for analysis, we may collect:

• Uploaded files and their content
• Analysis results and outputs
• File metadata and processing information

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and manage your account
• Analyze documents and provide AI-powered insights
• Communicate with you about our Service
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)
• Ensure security and prevent fraud
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Service
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
• Consent: We may share information with your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

We use industry-standard encryption, secure servers, and regularly update our security practices to maintain the confidentiality and integrity of your data.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. These technologies help us:

• Remember your preferences and settings
• Analyze usage patterns and improve our Service
• Provide personalized content and recommendations
• Ensure security and prevent fraud

You can control cookie preferences through your browser settings, though this may affect the functionality of our Service.

Third-Party Services

Our Service may integrate with third-party services (such as Google OAuth for authentication). These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies before using their services.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account and personal information at any time, subject to certain legal and operational requirements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Portability of your data
• Restriction of processing
• Objection to processing
• Withdrawal of consent

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Your continued use of our Service after we post any modifications to the Privacy Policy constitutes your acceptance of those changes.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us: